Policy

How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend emailing nteloswirelesspaviliontix@musictoday.com. One of our Customer Service Representatives will respond to your email in the timeliest manner possible.

Registration & Access Codes

What can I do if I’m getting an error when trying to access the page?

• Try refreshing your browser.
• Closing the browser and opening a new one.
• Or try using a different Internet browser.

What do I do if I lose my username/password? Click the "Forgot Username/Password?" link on the account login screen. Then, enter the email address you used to set up your account. Your username and password will be emailed to you.
**Important: If you have an access code, it will not be emailed to you. If you lose your access code you may not be able to buy tickets through the fan club pre sale.

How do I create an account with my access code?
• Click the "Your Account" link in the upper right hand corner of the page.
• Create a New Account by clicking the "Continue" button in the left half of the screen.
• Create your username and enter it in the "username" field.
• Enter your email address - please enter a valid email address as your order confirmations will be sent to that address.
• Re-enter your email address for verification.
• Decide whether you wish to join the email list (if you are not on it already) by checking or un-checking the "Yes, I'd like to join the mailing list" box.
• Create a password and enter it into the "password" field.
• Confirm the password by re-entering it into the "confirm password" field.
• Important: Write down your username and password that you received with your Access Code and put it in a safe place - You will need your Username, Password, and Access Code when you come back to buy your tickets.
• Finally, enter the Access Code that you received into the "Access Code" field and click the "continue" button.

Why is it telling me my access code is invalid? Try entering the code again. The codes have many numbers and letters so it is easy to enter them incorrectly. Tip: the letters in the access codes are not case sensitive.

Why is it telling me that my code is already in use? Try entering the code again. The codes have many numbers and letters so it is easy to enter them incorrectly. Tip: the letters in the access codes are not case sensitive.

Delivery

When can I expect my tickets to be delivered? We typically ship tickets 2 weeks prior to the show date. If you have not received your tickets one week prior to the show date, please contact our Customer Service department at nteloswirelesspaviliontix@musictoday.com. We send all tickets via 2-day express delivery. On the day your tickets ship out, you will receive email from us with your tracking number and specific delivery date.

Can my tickets be sent through the regular mailing service? Currently, the only delivery service we offer is a 2-day Air . This method provides reliable tracking capabilities and helps us maintain full accountability for the delivery of your tickets.

What if nobody is there to receive the package? Due to the value of the packages we send out and to ensure successful delivery to you,. please make sure you give us an address where you will be during daytime hours. Many of our customer’s have their tickets shipped to their business address for this reason. If three attempts are made without success, the tickets will be returned to us. We can resend them to you for an additional ship fee of $8.00. If we need to overnight the tickets in order for you to have them by the time of the show, that fee increases to $10.00.

How can I track my package? When your package is shipped, we will send you an e-mail with the tracking number. You can click on that number and it will take you to the carrier’s website for tracking.

What if I need to change my shipping address? We are able to change your shipping address as long as your tickets have not already been shipped. Please email nteloswirelesspaviliontix@musictoday.com to request an address change.

Where should I send my tickets? We recommend sending your tickets to your place of business if you work during the day. Please remember that they cannot deliver to P.O. boxes,. Our carrier guarantees delivery to a business by 4:30 P.M. and to a residence by 7:00 P.M, so please keep this information in mind when choosing your shipping address.

Why do we ship 2 Day Air? Due to the value of these tickets, and the critical nature of prompt delivery, we use a service that allows both the customer and the company to track the package until it is in your hands. When your tickets are shipped, you will be emailed your tracking number and specific delivery date.

Will-Call

What do I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification, the credit card that the tickets were purchased with, and a printout of the confirmation email.

When can I pick up my tickets? You should contact the venue directly to confirm the Will Call pickup times. Most venues designate one hour before show time as the standard time to pick up Will Call tickets.

Can somebody else pick up my tickets at Will-Call? No, Will Call tickets must be picked up by the person whose name is used to place the order. In cases of emergency and you need to arrange for somebody else to pick up your tickets at Will-Call, you must contact our Customer Service Department at least one week prior to the show date in order for us to change that information for you. In addition, you must provide the person whose name you change it to with the email confirmation for the ticket order and the credit card that was used to purchase the tickets.

What if the Credit Card I used to purchase tickets was not my card? Always be sure to bring your confirmation email and photo ID with you to claim your tickets at Will Call. If you are not able to bring the actual Credit Card used to purchase the tickets you may use the last 4 digits of the card to reference your order.

Problems

I have not seen my tickets yet, where are they? Our standard delivery procedure is to send your ticket order out two weeks before the specified show date for that order, but this varies depending on the artist and/or venue. Remember that your tickets will only be delivered Monday through Friday, there is no weekend delivery. If you have not received your tickets one week prior to the show date, please contact our Customer Service department and we will resolve this matter for you.

What should I do if I got the wrong tickets? If you receive tickets for the wrong show, or tickets that are different from the ones assigned to you, please contact our Customer Service department immediately at nteloswirelesspaviliontix@musictoday.com so that we may resolve this problem.

How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show you are planning on attending is cancelled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.

What if the event is canceled or rescheduled? If the event is cancelled, rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information is available. We will send e-mail to the e-mail address provided by you in the ordering process (you must provide a valid e-mail address with your order). Before traveling to the show, please confirm the event with the venue. You will receive a full refund for the face value of the ticket in the event that the show is canceled.

Why will my order not process? The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. The delivery service we use does not deliver to P.O. Boxes. Make sure delivery information you include does not indicate a P.O. Box as the ship-to address as this can prevent an order from processing. If you still unable to place your order, please copy the error you are experiencing and email it to nteloswirelesspaviliontix@musictoday.com.

What if I have moved since I placed my order? Since we send your ticket orders out two weeks prior to the show date, we must be contacted sometime before then in order to change the delivery address. If you contact us after your package has left our office, we can have our delivery service re-route the package, but an additional $10.00 will be charged to your account.

What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep your tickets in a secure place once you have received them.

What level encryption does our web ticketing support? We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can upgrade to the latest version for free by clicking on the website here:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

What happens if I get the following error message? "No ephemeral rsa support. Your web browser only supports EXPORT cipher, can't access current secure content." To purchase tickets using our web ticketing, your browser must have 128-bit encryption. This error message indicates that your browser supports an encryption level lower than 128-bit. To check what encryption level your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can upgrade to the latest version for free by clicking on the website here:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

Spam and Bulk Mail Filters

AOL AOL offers antispam services that put spam in a Spam folder. Users can block specific emails by using keywords and URLs. If an email is thought to fit the description of spam using these keywords, it will be placed in a separate Spam folder. AOL customers with newer versions of the software can view the contents of the Spam folder. AOL 8 has many options for blocking SPAM. You can choose who you get email from. Options include blocking email from anyone without an AOL account to blocking all email except that which is on a specific list created by the user. If you choose strict email blocking options and a legitimate email is sent from an unexpected source, it may be blocked. For a tutorial on AOL 8 Spam blocking options, please visit http://spam.getnetwise.org/tools/aol8/

Excite If the Bulk Mail Folder is enabled by going into the Folder and clicking the "Enable" link towards the top of the page, messages that are recognized by the system to be unsolicited or commercial in nature will be delivered to that folder, instead of your Inbox. The Bulk Mail Folder will then be periodically emptied by the system. Therefore, it is possible that some legitimate email will be put into the Bulk Mail folder if it is enabled, so check there often. If a desired email is in the Bulk Mail Folder and on the Block List, click "Remove" on the block list and emails from this address in the future will be sent to the inbox.

Earthlink Earthlink uses Spaminator Software:
What happens if the Spaminator stops a legitimate email?
If the message was mistakenly classified as spam, you can send it back to your email account. To do so, click the radio button next to Resend: Send this message to my email account. Then click the Send button.
How do I read email caught in spam Storage?
1. Click on the underlined subject of any email message. This will take you to a page that displays the email in full.
2. After you have read the message you have the option to:
Delete Now (this permanently deletes the message)
Redirect (you can send this message to your email account and/or send it to the "spaminator" to determine why it was mistakenly classified as spam)
How to turn off Spaminator…
Go to the website http://spaminator.earthlink.net.
In the EarthLink Email Address field, type your entire EarthLink email address.
In the Earthlink Password field, type your password.
Click the Login button.
Click the Turn Off Spaminator button.
Bottom Line: Check Spam Folder regularly, if you find a message that is not spam, send it to the "Spaminator" to tell them it is not. If problems persist, turn off spaminator when expecting potential bulk email.

Hotmail Hotmail uses a Junk Mail Filter to examine incoming messages and automatically send e-mail it has identified as junk to your Junk Mail folder. You can choose your own level of protection: Default, Enhanced, or Exclusive. E-mail messages sent to your Junk Mail folder are automatically deleted after a specified number of days; or, if you use the Junk Mail Deletion options, you can choose to have messages deleted as soon as they are sent to the Junk Mail folder.
To set up the Junk Mail Filter, sign in to your account, click Options, and then click Junk Mail Filter under Mail Handling. You can decide the level of protection you want:
Default - This is the basic setting and is always turned on. Your Inbox will be protected on a minimal level. Generally, emails from Musictoday make it to the inbox when Hotmail is on this setting. However, still continue to monitor your "Junk Email" folder.
Enhanced - This level should catch most junk mail. Check your Junk Mail folder every week to make sure there aren't any valid e-mail messages in that folder. If you see a message that should not be in your Junk Mail folder, click This is not Junk Mail to avoid having e-mail from the same source sent to the Junk Mail folder in the future.
Exclusive - This setting is the best way to ensure that you receive no junk mail. You will only receive e-mail from people or groups in your Contacts, or on your Safe List; all other e-mail will be sent to your Junk Mail folder (with the exceptions of MSN Hotmail WebCourier subscription newsletters and MSN Hotmail Member Letters).
If you set your Junk Mail Filter option to either Enhanced or Exclusive, you can choose Junk Mail Deletion settings. On the Junk Mail Filter setting pages, under Choose what to do with your junk mail, choose Delete junk mail immediately, or Deliver to Junk Mail Folder and delete later, and then click Save Changes. If you choose to delete immediately, you may lose legitimate emails, such as confirmation emails from Musictoday.

Netzero Netzero relies on its email customers to set up filters to stop unwanted email from reaching their inbox. Users can configure the email program to filter email as it is received. In order to do this, keywords need to be identified from the unwanted emails. After this is done, Netzero will filter all mail that fits the criteria set up by the user into the Trash folder. If you choose to set up a SPAM filter, check the Trash folder regularly to make sure no legitimate email is going into it. Be extremely careful when you pick keywords from previously received unwanted email because you may unknowingly filter out important and legitimate email.

Yahoo The Yahoo! Mail system automatically filters the majority of incoming bulk or commercial email directly to your Bulk Mail folder. If you receive mail in your Bulk Mail folder that you would like in your Inbox, you can set up a filter to redirect the mail. You can find more information at filters help, http://help.yahoo.com/help/mail/manage/manage-06.html, on the yahoo website.
Non-Spam sent to Bulk Folder
Yahoo may occasionally send a message that you requested to the bulk mail folder. Therefore, it is important that you check this folder from time to time to make sure that you don't miss these messages. After 30 days, messages in the Bulk Mail folder are subject to deletion, so check regularly.
If you believe that a message delivered to your Bulk Mail folder is more appropriately delivered to your Inbox, please click on "This is not spam" in the message. The email will be automatically forwarded to a Yahoo! Customer Care associates for careful review.
If you want to avoid this completely and don't want a Bulk Mail folder, you can turn off this service by doing the following:
Click the "Mail Options" link and choose "General Preferences."
Under the Special Folders section, uncheck the box located next to "Redirect incoming unsolicited mail to the Bulk Mail folder."
Don't forget to click "Save" before you leave the page.

General Questions

What is the exchange rate for US/Canada? Since the US/Canada exchange rate fluctuates constantly, the pricing is based on the exchange rate for the particular day that Musictoday.com acquires the tickets from the venue.

What is the difference between the order/confirmation numbers? Your order number and confirmation number are one in the same.

Can I add more tickets to my order? No, all orders are final. If you need to buy more tickets to an event, you need to place a separate order.

What forms of payment do you accept? We accept Visa, MasterCard, Discover and American Express as forms of payment.

Can I purchase Taper Tickets? If taper tickets are available we are allotted a limited number of taper tickets. There will be a Taper Ticket notification on the ticketing site if a band or venue is offering Taper Tickets. Please email any Taper Ticket requests to nteloswirelesspaviliontix@musictoday.com. We cannot guarantee that your request will be filled.

What if I place two orders, can my seat locations be put together? Seat locations are assigned on a first- come first-served basis. We cannot guarantee that separate order seat locations will be placed next to each other.

Will there be more tickets available for this show at a later date? As availability is subject to change, please check back often. Otherwise, refer to the live events page on the band/venue's website for additional ticket outlets.

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